Here is how to get help, depending on what you need:
Need help with onboarding?
Email onboarding@simplihom.com or use the chatbot on HOMhq.
Need help with tech?
Join our live support call daily from 2:00-3:00 pm CST, 12:00-1:00 pm PST, 3:00-4:00 pm EST.
If it is urgent, please use the chatbot on HOMhq.
If you cannot access HOMhq, please email support@simplihom.com.
Need help with transactions or Dotloop?
Hop on one of our daily support calls for support with Dotloop, paperwork, and questions during this live session with your free TCs.
Transaction Time with HANDLD: all states - Daily, 10:00-11:00 am CST
Transaction Time with HANDLD: West Coast Edition - Tuesday and Thursday, 11:00 am-12:00 pm PST
For urgent assistance, email deals@handld.com.
Need help with pay?
Email the accounting team at accounting@simplihom.com or use the live chat in HOMhq.
Need help with marketing?
Email the marketing team at marketing@simplihom.com.
Need help with contract language?
Please contact your broker.
If you do not know who your broker is, please ask in the chatbot on HOMhq.